Refund policy

30-Day Money-Back Guarantee

At Trail Forge, we stand behind the quality of our premium car seat covers. If you're not completely satisfied, we offer a 30-day money-back guarantee from the date of delivery.

Eligibility for Returns

  • Within 30 days of delivery
  • In original, unused condition
  • In original packaging with all tags and hardware included
  • Free from pet hair, stains, odors, or signs of installation wear

Non-Returnable Items

  • Items used, installed, or showing signs of wear
  • Items returned after 30 days from delivery
  • Items without original packaging
  • Free bonus items (e.g., headrest pillows) if the main product is kept

How to Request a Return

  1. Email info@trail-forge.us with your order number and reason for return
  2. We will respond within 24-48 hours with a Return Authorization (RMA) number and a prepaid FedEx return label
  3. Pack the item securely in its original packaging with the RMA number written clearly on the outside of the box
  4. Drop the package off at any FedEx location using the prepaid label we provide

Important: Returns without an RMA number cannot be accepted at our warehouse. Please always email us first to receive your RMA.

Return Shipping

  • We provide a prepaid FedEx return label for every approved return — you do not pay out of pocket for return shipping
  • Defective items, wrong items, or our errors: free return label, no other fees
  • Changed-mind or "didn't like it" returns: free return label, but a 15% restocking fee applies (deducted from your refund)

Where Returns Ship To

WSA — Trail Forge Returns Center
13402 Yorba Avenue, Suite 102, Dock 25
Chino, CA 91710
Phone: +1 (626) 556-5148

Do not ship returns to this address without an RMA number — unauthorized packages may be refused.

Refund Process

  • Refunds are processed within 5-7 business days after our warehouse receives and inspects the returned item
  • Refunds are issued to the original payment method
  • Restocking fee (if applicable) is deducted from the refund amount
  • Original shipping costs are non-refundable unless the return is due to our error

"Keep It" Refund Option

For minor issues (slight color variation, partial dissatisfaction, fitment that works but isn't ideal), we may offer a partial refund of up to 60% while you keep the covers — no return shipping needed. Mention this option when you email us.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 30 days of delivery. We will provide a prepaid FedEx return label, waive any restocking fee, and ship a replacement at no additional cost — or issue a full refund, your choice.

2-Year Warranty

All Trail Forge seat covers come with a 2-year warranty against manufacturing defects. To file a warranty claim, email info@trail-forge.us with photos of the defect and your order number.

Contact

TRAILFORGE LLC d/b/a Trail Forge
Email: info@trail-forge.us
Phone: +1 (209) 269-2826

Last updated: July 2, 2026.